Financial & Professional Services


Exceptional business growth

Few company headquarters feature a meeting room in a treehouse, a sun terrace, a towering atrium with stadium seating or a village-style pub.

Moneypenny's headquarters, opened by the Prince of Wales, were backed by Welsh Government and the town council in Wrexham, where the company was founded by brother and sister Ed Reeves and Rachel Clacher in 2000.

The extraordinary £15 million building, surrounded by seven acres of landscaped grounds, nature trails, duck ponds and orchards with views of the countryside, has succeeded in rivalling Google's and Apple's famously futuristic homes.

"We have been delighted by the excellent support we have received from the Welsh Government," says Joanna Swash, the CEO of a business which aimed to create the perfect environment for a huge and happy workforce in north Wales.

"When we approached them with plans to build a new state-of-the-art headquarters, they facilitated the move by helping us dispose of our old offices. And they have supported our business from the very start and been receptive to our ideas."

Moneypenny's new base is also a shrine to the enormous growth of the world's leading provider of telephone answering, outsourced switchboard, Live Chat and customer contact solutions.

"We work with businesses of all shapes and sizes, from sole traders right up to multinational corporations," says Swash. "We have more than 800 staff in the UK, and that figure is growing at a rapid rate."

Moneypenny is thriving in the US, too, with the recent acquisition of award winning outsourced communication companies VoiceNation and Ninja Number. "The business is going from strength to strength," says Swash. "The US team will be moving into new offices in March and we've got ambitious growth plans."

Meanwhile, Moneypenny's desire to create the greatest workplace in the world in Wales is paying off. As well as winning architectural awards, the design of the building has been widely praised for its bold originality and commitment to creating a place of inspiration for those who work there, helping Moneypenny to consistently be ranked as The Sunday Times' 100 Best Companies to Work For.

As a lifelong resident of nearby Mold, Swash appreciates the quality of life the area gives employees, spending her spare time walking and surfing with her family in Criccieth and Snowdonia.

"The people in Wales are fantastic," she says. "There is an excellent pool of talent on our doorstep, so our staff are our biggest asset."

"We have a wonderful team of dedicated, professional and friendly people who love the job they do.”


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