Financial & Professional Services

Moneypenny

Exceptional business growth
Moneypenny

Few company headquarters feature a meeting room in a treehouse, a sun terrace, a towering atrium with stadium seating or a village-style pub.

Moneypenny's new headquarters, opened by the Prince of Wales last year, were backed by Welsh Government and the town council in Wrexham, where the company was founded by brother and sister Ed Reeves and Rachel Clacher in 2000.

The extraordinary £15 million building, surrounded by seven acres of landscaped grounds, nature trails, duck ponds and orchards with views of the countryside, has succeeded in rivalling Google's and Apple's famously futuristic homes.

"We have been delighted by the excellent support we have received from the Welsh Government," says Joanna Swash, the managing director of a business which aimed to create the perfect environment for a huge and happy workforce in north Wales.

"When we approached them with plans to build a new state-of-the-art headquarters, they facilitated the move by helping us dispose of our old offices. And they have supported our business from the very start and been receptive to our ideas."

Moneypenny's new base is also a shrine to the enormous growth of the world's leading provider of telephone answering, outsourced switchboard, Live Chat and customer contact solutions.

"We work with businesses of all shapes and sizes, from sole traders right up to multinational corporations," says Swash. "We have more than 550 staff in the UK, and that figure is growing at a rapid rate."

The company's expansion includes the recent acquisition of Made Simple Group, which offers business products and services to start-up organisations and small businesses, and has helped to form more than 650,000 companies in the past 15 years. Swash and her colleagues found a likeminded philosophy within the London-based group, which places great emphasis on taking care of its staff.

Moneypenny is thriving in the US, too, where its South Carolina base launched in 2015. "The business is going from strength to strength," says Swash. "The US team will be moving into new offices in March and we've got plans to increase the staff there by 50% this year."

Meanwhile, Moneypenny's desire to create the greatest workplace in the world in Wales is paying off. As well as winning architectural awards, the design of the building has been widely praised for its bold originality and commitment to creating a place of inspiration for those who work there, helping Moneypenny to fourth place in The Sunday Times' 100 Best Companies to Work For list in 2017.

As a lifelong resident of nearby Mold, Swash appreciates the quality of life the area gives employees, spending her spare time walking and surfing with her family in Criccieth and Snowdonia.

"The people in Wales are fantastic," she says. "There is an excellent pool of talent on our doorstep, so our staff are our biggest asset."

"We have a wonderful team of dedicated, professional and friendly people who love the job they do."

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